At Felix Lash Studio, we are committed to providing you with exceptional service. We understand that circumstances may arise where you may need to seek a refund.
Please review our policies below for more information:
- Cancellation Policy:
Here at Felix Lash Studio, we understand unforeseen events happen and you may need to cancel an appointment. We ask that you give us 48 hours notice so we can adjust our schedule to accommodate other clients and inform our service provider. If we are unable to fill the time slot we reserve the right to charge a cancellation fee (deposit) to the credit card on file totaling 50% of the session. - No Show Policy:
We reserve the right to charge a no show fee to the credit card on file totaling 100% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds. - Lash Services:
Due to the nature of lash services, we do not offer refunds on completed lash applications.
If you are unsatisfied with the results of your lash service, please contact us within 48 hours, and we will make every effort to address your concerns. - Late Policy:
If you are running late to an appointment we ask that you call us to let us know, otherwise we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to apply the no show policy. Please keep in mind we will always do our best to accommodate your session.